Strategic Support Services

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 A system’s success is just as dependent upon the business processes which support it as the Information Technology products used. We can assist your organization to identify and successfully develop business processes that support your e-learning and Human Capital Management and Development systems. This is done at a considerable cost savings to the organization by using pre-defined checklists and templates to facilitate process development. 

A strong business plan that supports the financial needs of an e-Learning or HCM&D program can determine the long term successful operation of the program. Establishing a business model that enables a program to either be self-funding or justifies its value to the parent organization allows the program to continue indefinitely. The creation of cash flow reports enables a program to plan for future expenditures and to address issues of cyclical cash flow.

Policy is the cornerstone to establishing strong Human Capital Management and Development programs. Policy needs to be supported by Standards, Guidelines, Procedures, and Audits. We can assist you in the development of not only the necessary policies to support your program, but also the supporting framework to make your program succeed

 A knowledgeable person with prior experience implementing learning and development system who assists a client organization can greatly facilitate the successful implementation of any project. The Client Coordinator service provides an onsite resource to identify activities and resources needed at the client site to ensure successful implementation. 

 A comprehensive Statement of Work (SOW) that clearly communicates to perspective vendors your organization's needs and expectations is the cornerstone to the successful implementation of an e-Learning or Human Capital Management and Development system.  

We can help organizations develop a strong SOW that leads to success. The work is done more efficiently through the use of existing templates, questionnaires, and previous experience. 

To ensure that your SOW will lead to success we offer our SOW technical review service. This service is provided as a firm fixed price service dependent upon the number of pages in the SOW. We will review and grade your SOW using our rubric that consists of evaluating the SOW in nine different areas. Comments on where the SOW can be improved and possible missing requirements will be included.

The selection of a product is just the first step of many in getting a system operational. Our certified project management professionals (PMP) will assist you in the successful management of time, resources, and requirements to ensure that your project is completed on scope, on schedule, and on budget.